Last updated: 26.08.26
At Respirex™, we are committed to protecting and respecting your privacy.
This policy explains what personal information we collect when you visit our website, why we collect it, who we share it with, how long we keep it and what rights you have over it. It also explains how we use cookies and similar technologies.
Who we are
Respirex™ International Limited is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 00592506, with our registered office at Unit F & G, Kingsfield Business Centre, Philanthropic Road, Redhill, Surrey RH1 4DP, United Kingdom.
We are registered with the Information Commissioner's Office (ICO) under registration number ZA314822.
For any questions about this policy, or to exercise your rights:
- Email: privacy@respirex.com
- Post: Data Protection, Respirex™ International Limited, Unit F & G, Kingsfield Business Centre, Philanthropic Road, Redhill, Surrey RH1 4DP, United Kingdom
- Telephone: +44 (0)1737 77 86 00
Which websites this policy covers
This policy applies to www.workmasterboots.com.
Our group operates a number of other websites, each with its own privacy notice:
- MFC International — www.mfc-international.com
- Respirex International — www.respirex.com
- ServiceTech™ — www.servicetech.org
How we collect information about you
We collect personal information when you:
- complete a contact, enquiry or support form on our website
- subscribe to our newsletter or ask to receive marketing communications
- interact with the chat window on our website
- request a quotation, place an order or arrange servicing
- apply for a job with us
- email or telephone us using the details on our website
- simply browse our website — see "Cookies and similar technologies" and "Identifying business visitors to our website" below
We also receive information about you from third parties, including publicly available business directories and data providers, where we are considering whether our products may be relevant to your organisation.
What information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — your name, job title, employer, email address, postal address and telephone number
- Enquiry content — the details of your enquiry, the products you are interested in, chat transcripts and any correspondence with us
- Order and account information — purchase history, delivery addresses, servicing records and related correspondence
- Recruitment information — your CV, work history, qualifications and right-to-work information where you apply for a role
- Marketing preferences — whether you have consented to receive marketing, and how you have interacted with our emails
- Technical and usage information — your IP address, device and browser type, operating system, referring website, and the pages you view and actions you take on our site
- Organisation-level information — the name and firmographic details of the business associated with your IP address, where these can be identified
We do not knowingly collect special category data (such as health or biometric information) through our website. Please do not include such information in enquiry forms or chat messages.
How and why we use your information
Under UK data protection law we must have a lawful basis for using your personal information. The table below sets out what we do and why.
|
What we do |
Why we do it |
Our lawful basis |
|
Respond to your enquiry, quotation request or support request |
To answer your question and advise on suitable products |
Legitimate interests — responding to those who contact us; or performance of a contract where you are an existing customer |
|
Process and fulfil orders, arrange servicing and provide after-sales support |
To meet our obligations to you |
Performance of a contract; legitimate interests where you act for a customer organisation |
|
Maintain our customer records and manage our relationship with your organisation |
To run our business efficiently and keep accurate records |
Legitimate interests — effective administration of our business |
|
Send you marketing communications about our products, events and technical updates |
To keep you informed about products relevant to your work |
Consent; or legitimate interests where you are an existing customer or a business contact, subject to your right to object at any time |
|
Identify the organisations visiting our website and how they use it |
To understand demand, prioritise our sales effort and improve our content |
Legitimate interests — business development and improving our website (see below) |
|
Analyse how our website is used and improve it |
To make our website more useful and easier to navigate |
Consent (via our cookie banner) |
|
Advertise our products on third-party platforms and measure the results |
To reach relevant professional audiences |
Consent (via our cookie banner) |
|
Assess your application for employment |
To recruit for open roles |
Legitimate interests; taking steps at your request prior to entering a contract; legal obligation for right-to-work checks |
|
Meet our legal, regulatory, accounting and product-safety obligations |
Because we are required to |
Legal obligation |
|
Establish, exercise or defend legal claims |
To protect our position |
Legitimate interests — protecting our legal rights |
Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You can ask us for a copy of that assessment, and you have the right to object — see "Your rights" below.
Identifying business visitors to our website
We use Whoisvisiting, a website visitor identification service, to help us understand which organisations are looking at our products.
The service works by taking the IP address of each visit and matching it against a database of business IP ranges. Where a match is found, it tells us the name of the organisation, its sector and location, and which pages were viewed. It is designed to identify organisations, not individuals, and it does not tell us your name, email address or job title.
We use this information to understand which industries and markets are interested in our products, to prioritise our sales and marketing effort, and to improve the content on our website.
IP addresses are treated as personal information under UK data protection law, so we rely on our legitimate interests in business development to process them in this way. You have the right to object to this processing at any time by contacting privacy@respirex.com, and you can prevent it by declining non-essential cookies in our cookie banner.
Who we share your information with
We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes.
We use a number of carefully selected service providers who process personal information on our behalf. Each is bound by a written contract requiring them to keep your information secure and to use it only on our instructions. Our current providers are:
|
Provider |
What they do for us |
|
HubSpot |
Our customer relationship management, email marketing and website chat platform |
|
Jotform |
Data capture forms on our website |
|
Whoisvisiting |
Identifies the organisations visiting our website (see above) |
|
Google (Analytics and Tag Manager) |
Measures how our website is used and manages our website tags |
|
|
Advertising and measurement of our advertising campaigns |
|
Krystal Hosting |
Hosting and maintenance of our website |
We also share information where necessary with:
- Our group companies — Respirex™ International Limited, MFC International, WorkMaster™, ServiceTech™ and Respirex™ GmbH — so that your enquiry reaches the right team
- Our distributors — where your enquiry is best handled by an authorised distributor in your territory, we will pass your details to them so they can contact you
- Professional advisers, including our accountants, auditors and lawyers
- Regulators, law enforcement and other authorities where we are required to do so by law
If our business or any part of it is sold, restructured or reorganised, we may transfer your information to the acquiring party. We will take steps to ensure your privacy rights continue to be protected.
Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and remember information about your visit.
We use cookies that are strictly necessary for our website to work. These do not require your consent. For all other cookies — analytics, advertising and visitor identification — we ask for your consent through the banner shown when you first visit the site.
You can change your choices at any time by clicking [Cookie Settings] at the foot of any page.
The cookies we use
|
Category |
Purpose |
Set by |
Consent required |
|
Strictly necessary |
Keep the website secure, remember your cookie choices, keep your comparison list and form entries working |
Respirex™, Concrete CMS, Jotform |
No |
|
Analytics |
Tell us how many people visit our site, which pages they read and how they navigate, so we can improve it |
Google Analytics, Google Tag Manager |
Yes |
|
Functional |
Power our website chat and remember your details if you have previously contacted us |
HubSpot |
Yes |
|
Visitor identification |
Identify the organisation associated with your visit |
Whoisvisiting |
Yes |
|
Advertising |
Measure the performance of our advertising and show you relevant advertisements on other platforms |
LinkedIn Insight Tag |
Yes |
You can also block or delete cookies through your browser settings. Please note that turning off cookies may cause parts of our website to stop working properly.
How long we keep your information
We keep personal information only for as long as we need it. Our retention periods are:
|
Information |
How long we keep it |
|
Enquiries that do not lead to a sale |
36 months from last contact |
|
Customer records, orders and correspondence |
7 years from the end of the relationship, to meet accounting and product liability obligations |
|
Servicing and product safety records |
the service life of the product plus 10 years |
|
Marketing contacts and preferences |
Until you unsubscribe or after 24 months of no engagement |
|
Unsuccessful job applications |
12 months |
|
Website analytics and visitor identification data |
6 Years |
Where we are legally required to keep information for longer, we will do so.
Transferring your information outside the UK
Some of our service providers are based outside the United Kingdom, including in the United States and the European Economic Area.
Where we transfer your personal information outside the UK, we make sure it is protected by one of the following:
- the country is covered by UK adequacy regulations, meaning the Government has decided it offers an equivalent standard of protection (this includes the EEA and, for certified organisations, the UK Extension to the EU–US Data Privacy Framework)
- the transfer is governed by the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with a transfer risk assessment
You can ask us for details of the safeguards applied to any particular transfer by emailing privacy@respirex.com.
How we keep your information secure
We take the security of your information seriously. We use appropriate technical and organisational measures — including access controls, encryption in transit and supplier due diligence — to protect it against loss, misuse and unauthorised access.
No transmission over the internet can be guaranteed to be completely secure. While we do everything we reasonably can to protect your information, any information you send us over the internet is sent at your own risk.
We have procedures in place to deal with any suspected personal data breach and will notify you and the ICO where we are legally required to do so.
Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your personal information — which is the purpose of this policy
- Access the personal information we hold about you
- Rectification of information that is inaccurate or incomplete
- Erasure of your information in certain circumstances
- Restrict processing of your information in certain circumstances
- Data portability — to receive certain information in a machine-readable format
- Object to processing based on our legitimate interests, and to object at any time to direct marketing
- Withdraw consent at any time, where we rely on your consent. This does not affect anything we did before you withdrew it
- Not be subject to decisions based solely on automated processing that have a legal or similarly significant effect on you. We do not make such decisions
To exercise any of these rights, email privacy@respirex.com or write to us at the address above. We will respond within one month. There is normally no charge.
Complaints. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at any time:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 | www.ico.org.uk
Marketing
We will only send you marketing communications where you have consented, or where you are an existing customer or business contact and the communication relates to products similar to those you have already shown an interest in.
You can opt out at any time by clicking the unsubscribe link in any marketing email, or by emailing privacy@respirex.com. We will act on your request promptly.
Children
Our website is intended for professional and business users and is not directed at children. We do not knowingly collect information from anyone under 13. If you are under 13, please ask a parent or guardian before sending us any personal information.
Links to other websites
Our website contains links to websites operated by other organisations, including our distributors. This policy applies only to our website. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy notices.
Changes to this policy
We keep this policy under regular review. Where we make significant changes, we will make that clear on our website. Please check this page from time to time to stay informed.